Management Services

In today’s market of increased global competition, improving the execution of key operating models, business processes and organization structures and designs is critical to organizational survival and competitive advantage. D-Masters has broad range of capabilities and expertise in Business Process Management (BPM) in major industries. We transform policies and procedures into effective business processes, and we build internal BPM centers of excellence though international BPM Governance concepts.

We work with Executives, CEOs, COOs and CIOs and support their agenda and concerns with topics that encompass operational excellence, change management and more. We have the passion to help clients solve business problems, transform their operations and support them through implementation.

We Do

1Design of Smart Operating Models

2Transform Policies and Procedures into Effective Business Processes

3Build Internal BPM Centers of Excellence

4Measure IT/Business Key Performance Indicators

5Define Capacity Utilization

We Get

  • Enable smart process automation and execution

  • Calculate and reduce the costs of your processes and services

  • Discover weak points and bottlenecks and eliminate non-value adding elements

  • Build internal capabilities through knowledge transfer and BPM governance

  • Maintain process quality through efficient change management and enable process agility and quicken response time

  • Select the best-practice (international standards) processes through benchmarking and comparing process alternatives

Policies and Procedures

Business Process Re-engineering (BPR)

KPI’s / SLA’s Measurements

Capacity Utilization

Operating Model